Who we are
“Sans Soucie” is a French phrase, which when literally translated into English means “without worry”. Sans Soucie Home Care Ltd, is a privately owned organisation, founded in 2010 to provide high quality home and/ or community-based care and support across the whole social care spectrum, aimed in particular at young people with physical and learning disabilities.
Sans Soucie was registered with Care Quality Commission [CQC] in May 2011.
We have a team of highly trained and qualified care professionals, all of whom have extensive experience and genuine passion for working in the care sector, and the belief and determination for making a real positive difference in people’s lives. Our staff have a sound knowledge base and range of essential skills that ensure that we can respond to the individual care and support needs of our clients.
Our aim is to provide person centered care and support, putting the interests and needs of the individual at the heart of everything we do. As an organisation, we strongly feel, with the right support in place, young people can maximise their potential and achieve goals that previously appeared to be unattainable.
Sans Soucie Home Care Ltd is registered with the Care Quality Commission which is responsible for ensuring that all social care meets the standards and regulations set out in the Care Standards Act 2000 and amended Care Act 2014.
Our latest inspection took place in January 2016. The Inspection was well conducted and we have now received the final report. Our overall rating for the service is ‘Good’.
In addition the company’s performance is regularly monitored by Surrey County Council, Transition Team and NHS CCG Surrey.
Standards & Quality Assurance
Sans Soucie Home Care recognises the importance of providing the best quality services. We are determined to continue in our efforts to keep building on the quality of our outcome based services, welfare and effectiveness of our staff.
This is carried out by a comprehensive Quality Assurance Programme. The setting of standards enables the company to measure our performance, structure and develop services that meet a specific need.
We regularly monitor our services by making review visits, call monitoring and get feedback from surveys sent to professionals, staff and families.
Home Care Service Users will be given access to their personal records held by the company and are advised that these files may be reviewed as part of the regulation and inspection process.
Complaints and Compliments
As part of our Quality Monitoring System, Sans Soucie Home Care encourages any comments, complaints and compliments from its Service Users, family/advocate. A copy of the procedure to follow when making a complaint will be provided once the service has been agreed and has started.
If for any reason, the individual or complainant is not satisfied with outcome or the decision reached, the individual has a right to contact CQC directly on the following contact details:
Tel : 03000 616161
Fax : 03000 616171
Where a Local Authority or Primary Care Trust is commissioning the care, a complaint can also be taken to them. Contact details will be available on the service user’s Care/Support Plan